Refund policy

Return and Refund Policy

Last updated: July 10, 2026

Thank you for shopping with Ay’ta. We want you to feel confident when placing an order with us. Please review our return and refund policy before making a purchase.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

Unused
Unopened
In the same condition that you received it
In its original packaging

For health and hygiene reasons, beauty, skincare, and personal care products cannot be returned if they have been opened, used, damaged, or tampered with after delivery.

Non-Returnable Items

The following items are not eligible for return:

Opened or used beauty, skincare, or personal care products
Items without original packaging
Gift cards
Final sale or clearance items
Items damaged due to customer handling

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at returns@ayta.shop.

Please include:

Your order number
A clear description of the issue
Photos of the item and packaging

We will review the issue and do our best to make it right. If the issue is approved, we may offer a replacement, refund, or other resolution depending on the situation.

Return Process

To start a return, please contact us at returns@ayta.shop with your order number and reason for the return.

If your return is approved, we will provide instructions on where to send the item.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service, as Ay’ta is not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved or denied.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Ay’ta reserves the right to deny a refund if the returned item does not meet the return eligibility requirements listed above.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, you may return the eligible item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at orders@ayta.shop.

We will do our best to cancel your order before it ships. Once an order has been processed or shipped, it cannot be canceled.

Questions

If you have any questions about returns or refunds, please contact us at:

Ay’ta
Returns: returns@ayta.shop
Order Support: orders@ayta.shop
General Support: support@ayta.shop